The Philippines runs the world's largest voice-based BPO industry. Its agents — English-fluent, CRM-trained, used to metrics — are the natural customer-service workforce for UAE banks, telecoms, retailers, clinics and property companies. Recruited in Manila, tested before you interview.
Manila and Cebu are where global companies put their customer-service operations, because the workforce is English-fluent, trained on scripts and metrics, and used to night shifts. For a UAE employer that means agents who arrive with call-handling discipline, CRM experience and a service manner that customers rate — for inbound support, order desks, help desks and client-service roles.
A live call simulation in English (inbound complaint, order, technical query), a typing and written-English test and a CRM task at Prime Search's facilities in Makati, recorded and scored; you interview the shortlist by video. Everything here is subject to applicable UAE MoHRE or free-zone, licensing, attestation and visa requirements.
On the UAE side, your company is the sponsor: a signed job offer, MoHRE work-permit approval (or the free-zone equivalent), an entry permit valid sixty days, then medical, Emirates ID biometrics, contract registration and the residence visa — typically two to four weeks once documents are complete. Roles are classified by MoHRE skill level; levels 1–2 require an attested degree, levels 3–4 a diploma. Our UAE company, licensed for HR consultancy in Dubai, advises on classification, attestation and Emiratisation standing and coordinates the sequence with your PRO — it does not place or supply workers, and the employment relationship is yours.
Yes — ten to thirty agents in one round; six to ten weeks to arrival.
Telecom, banking, e-commerce, travel and healthcare BPO accounts are the most common backgrounds.
MoHRE level 3–4 requires an attested diploma; most candidates hold degrees.
General information for employers, not legal or migration advice. Rules change; we re-verify before each hire.