Receptionists, guest-relations officers, concierge, operators and night auditors — the roles where spoken English and composure decide the review. Role-play tested in Manila, recruited through a DMW-licensed agency.
Front office is the department UAE hotels are most selective about, and the one where Filipino candidates are strongest: hospitality graduates with fluent, natural English, PMS experience from Gulf and Asian hotels, and a service manner that reads as warmth rather than script.
A check-in, a late-checkout negotiation and a complaint, role-played in English at Prime Search's facilities in Makati; night auditors are tested on PMS and reconciliation basics. Your front-office manager watches live or from the recording and interviews the same day. Everything here is subject to applicable UAE MoHRE or free-zone, licensing, attestation and visa requirements.
On the UAE side, your company is the sponsor: a signed job offer, MoHRE work-permit approval (or the free-zone equivalent), an entry permit valid sixty days, then medical, Emirates ID biometrics, contract registration and the residence visa — typically two to four weeks once documents are complete. Roles are classified by MoHRE skill level; levels 1–2 require an attested degree, levels 3–4 a diploma. Our UAE company, licensed for HR consultancy in Dubai, advises on classification, attestation and Emiratisation standing and coordinates the sequence with your PRO — it does not place or supply workers, and the employment relationship is yours.
MoHRE classifies these roles at skill level 3–4; an attested diploma (or degree for supervisors) is required. Most candidates hold hospitality degrees.
Opera is the most common; we screen for your system.
Rarely among Filipino candidates; we screen for it when asked but do not promise it.
General information for employers, not legal or migration advice. Rules change; we re-verify before each hire.